At Luton 1st Airport Taxis, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our airport transfer services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Luton 1st Airport Taxis is a UK-based airport transfer company providing reliable taxi and transportation services across London Luton Airport and nationwide UK destinations.

Website:
https://luton1stairporttaxis.co.uk

Email:
info@luton1stairporttaxis.co.uk

Phone:
+44 1582 808 999

For any privacy or data protection-related queries, please contact us with “Privacy” in the subject line.

2. Information We Collect

We may collect and process the following types of personal information:

Personal & Contact Information

• Full name

• Email address

• Phone number

Booking & Journey Information

• Pickup and drop-off locations

• Flight details (where applicable)

• Travel dates and times

• Passenger details

• Special travel requests such as child seats or accessibility requirements

Payment Information

Payments are processed securely through trusted payment providers. We do not store full debit or credit card details on our servers.

Communication Data

Information shared through:

• Contact forms

• Emails

• Phone calls

• Live chat or support requests

Technical Information

• IP address

• Browser type

• Device information

• Cookies and website usage data

3. How We Use Your Information

We use your personal data to:

• Process bookings and provide airport transfer services

• Communicate regarding bookings, delays, or driver updates

• Improve our website and customer experience

• Maintain safety and service quality

• Prevent fraud or misuse of our services

• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal information based on:

Contractual Necessity

To provide the transportation services you request.

Legitimate Business Interests

To operate and improve our services while respecting your privacy rights.

Legal Obligations

To comply with applicable laws and regulations.

Consent

Where required for marketing or cookies, we rely on your consent, which you may withdraw at any time.

5. Sharing Your Information

We may share limited personal information with:

• Drivers and dispatch teams to complete your journey

• Payment processors and technology providers

• Hosting, email, and communication service providers

• Professional advisers such as insurers or legal consultants

• Government or legal authorities where required by law

We never sell your personal information to third parties.

6. International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Maintain records

• Resolve disputes

• Meet accounting, legal, or tax obligations

Retention periods may vary depending on the type of information collected.

8. Data Security

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, or disclosure.

While we take strong precautions, no online transmission or storage system can be guaranteed as completely secure.

9. Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

ICO Website:
https://ico.org.uk

10. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and website performance.

You can manage cookie preferences through:

• Our cookie banner (where available)

• Your browser settings

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Luton 1st Airport Taxis

Website:
https://luton1stairporttaxis.co.uk

Email:
info@luton1stairporttaxis.co.uk

Phone:
+44 1582 808 999

Location:
Luton, Bedfordshire, United Kingdom