These Terms & Conditions (“Terms”) govern the use of the services provided by Luton 1st Airport Taxis (“we”, “us”, “our”) through our website and booking channels.

By requesting a quote, making a booking, or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

 

1. Our Services

Luton 1st Airport Taxis provides pre-booked private hire airport taxi and transfer services across Luton, London, and the United Kingdom.

All services are subject to:

• Vehicle availability

• Traffic conditions

• Weather conditions

• Operational limitations

Estimated journey times are provided for guidance only and are not guaranteed unless agreed in writing.

 

2. Bookings & Agreement

A booking becomes confirmed once we send confirmation via:

• Email

• SMS

• Phone call

• Or any agreed communication method

Customers are responsible for providing accurate booking details, including:

• Pickup and drop-off locations

• Flight details and terminal information

• Passenger numbers

• Luggage details

• Valid contact information

Incorrect or incomplete information may affect the service provided.

 

3. Fares & Payments

Pricing

All fares are based on the information provided at the time of booking.

Additional charges may apply for:

• Extra stops

• Route changes

• Extended waiting time

• Vehicle upgrades

• Airport parking or toll charges

Payment

Payment terms, deposits, invoices, or card payment details will be communicated during booking or displayed on our website.

Unless stated otherwise, quoted prices may not include:

• Parking fees

• Airport access charges

• Toll fees

These will be added where applicable.

 

4. Cancellations & Booking Changes

Cancellation and amendment policies may vary depending on:

• Fare type

• Journey type

• Notice period provided

Where specific cancellation rules are not provided, reasonable industry-standard cancellation policies will apply.

We reserve the right to cancel or reschedule bookings in circumstances beyond our control, including:

• Severe weather conditions

• Road closures

• Vehicle breakdowns

• Operational emergencies

Where possible, we will make reasonable efforts to provide alternative arrangements.

 

5. Waiting Time, Flight Delays & No-Shows

Waiting Time

Included waiting time and Meet & Greet services (where booked) will be confirmed at the time of booking.

No-Shows

If passengers cannot be contacted at the agreed pickup point within the allocated waiting period, the booking may be treated as a no-show and charged accordingly.

Flight Delays

Please notify us immediately of any flight delays or schedule changes.

We will try to adjust pickup times based on driver availability; however, additional waiting charges may apply.

 

6. Passenger Conduct & Luggage

Passengers are expected to behave respectfully and safely during travel.

We reserve the right to refuse service without refund in cases involving:

• Abusive behaviour

• Threatening conduct

• Illegal activity

• Unsafe passenger behaviour

Luggage

Luggage allowances depend on vehicle type and safety limits. Oversized luggage or special items must be declared in advance.

Child Seats & Accessibility

Requests for child seats or accessibility assistance should be made at the time of booking and confirmed with our team.

 

7. Liability

Nothing in these Terms limits or excludes liability where prohibited by applicable law.

Service Liability

We are not responsible for:

• Missed flights

• Delayed connections

• Traffic-related delays

• Events outside our reasonable control

Unless directly caused by proven negligence on our part.

Limitation of Liability

Our maximum liability relating to any booking is limited to the total fare paid for that specific journey unless a greater amount is required by law.

We are not liable for indirect or consequential losses, including:

• Loss of business

• Loss of income

• Missed opportunities

Where permitted by law.

 

8. Force Majeure

We are not liable for delays, cancellations, or failure to provide services caused by events beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Strikes

• Terrorism

• Pandemic restrictions

• Major transport or infrastructure failures

 

9. Complaints

If you are dissatisfied with our service, please contact us with your booking reference.

Email:
info@luton1stairporttaxis.co.uk

We aim to investigate and respond within a reasonable timeframe.

You may also contact relevant licensing or regulatory authorities where applicable.

 

10. Website Usage

The content on our website is provided for general informational purposes only.

We do not guarantee:

• Uninterrupted website access

• Error-free functionality

• Continuous availability

The following activities are strictly prohibited:

• Unauthorised use of our branding or content

• Automated scraping or data extraction

• Attempting to disrupt or damage our systems

 

11. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to applicable consumer protection laws.

 

12. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated effective date. Continued use of our services following updates constitutes acceptance of the revised Terms where legally permitted.

 

13. Contact Us

Luton 1st Airport Taxis

Website:
https://luton1stairporttaxis.co.uk

Email:
info@luton1stairporttaxis.co.uk

Phone:
+44 1582 808 999

Location:
Luton, Bedfordshire, United Kingdom